Get in Touch – We’re Here to Help!
Have questions about our products, need to change an order, or simply want advice on choosing the right TCG accessories? Send us a message, and we’ll get back to you as soon as possible.
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Frequently Asked Questions
CustomerService Hours
Monday to Friday, 10:00–15:00 (CET)
Response time: within 1–3 business days.
Shipping Schedule
Orders are shipped weekly on Tuesday or Wednesday via GLS.
Please note that any orders placed after this shipping window will be dispatched the following week.
Do you offer international shipping?
Not at the moment, but we plan to launch international shipping for retail customers next year. For international B2B inquiries, please email us at info@payashell.com.
Can I track my order?
Yes! Once your order has been shipped, you’ll receive an email with a tracking number.
Can I return an item?
You have the right to return items within 14 days of receipt. For return instructions and conditions, please see our Refund Policy.